Return Policy

We want you to be completely satisfied with your Loop Ring purchase. If for any reason you are not, you can return the product within 7 days of receiving it. Please review the details below to ensure a smooth return process:

1. Eligibility for Return

  • The product must be in its original, unused condition.
  • All packaging, accessories, manuals, and any included items should be intact.
  • Proof of purchase (order number, invoice, etc.) is required.

2. Non-Returnable Items

  • Products that show signs of wear and tear, damage, or misuse.
  • Products missing original components or packaging.
  • Personalized or customized items (if applicable).

3. How to Initiate a Return

  1. Contact Support: Email our support team at [support@loopring.com] with your order number and reason for the return.
  2. Receive Return Authorization: We’ll review your request and provide a Return Authorization (RA) number and return shipping address.
  3. Package the Product Securely: Include the product, all accessories, and the original packaging. Write your RA number clearly on the package.
  4. Ship the Return: Use a traceable shipping method to send the package to the designated return address. Return shipping costs are your responsibility unless the product is defective or damaged.

4. Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed and a credit will automatically be applied to your original payment method within 7-10 business days.

5. Return Shipping Costs

  • Return shipping costs are non-refundable, except in cases where the product is defective or incorrect.
  • For defective items, please contact our support team, and we will arrange for the return at no additional cost to you.